Customer Service

Shipping & Delivery

Shipment for orders will be made via the most economical and expeditious means, unless special instructions are received. For U.S. and Canada delivery, UPS or Truck Freight are most commonly used. Truck shipments are generally made freight prepaid on a credit card. Crating charges may be added onto fragile or odd shaped items. Taxes, Duties and International Brokerage Fees Are The Responsibility of the Customer.

All overseas orders are sent via air freight, UPS International, or U.S. Mail depending on size. Air freight orders are sent freight prepaid. UPS orders are prepaid. U.S. Mail orders must be prepaid. Please specify preferred method.

Damage Claims:

The responsibility for safe delivery rests with the carrier after the order has been accepted from us for shipment. Should your shipment appear to be damaged or opened when received, check the contents in the presence of the carrier’s agent. Open package immediately and report any discrepancies to the carrier at that time. Shipping damage claims are only good for 5 days from receipt of package. Inspect all parts for condition and note any parts discrepancies with invoice. 

Privacy & Security

Your privacy is very important to us, and we take very seriously the job of protecting your personal privacy.  The information that we collect from you will be used solely to process your order and improve your overall shopping experience.  We will enter your email address into our system so we can send you newsletters and other offers related to Stoddard NLA.  You will have the option of opting out of these offers at any time. 

Returns & Replacements

Upon Package Receipt, Inspect all parts for correctness and damage

Save all packaging and boxes

If there is a problem, please contact us at [email protected] or call (800) 342-1414 to receive a Return Authorization Number.

All returns must have a Return Authorization Number which will be issued for qualifying Returns or Exchanges. Returns over 30 days old from the date of delivery to your address are not returnable.

Returns must be sent prepaid and you must include your invoices. We will charge a 20% handling fee on all returns unless the merchandise is defective or was shipped in error.

Return shipping charges must be prepaid.

NO RETURNS ON THE FOLLOWING:

  • Customer damaged or modified parts
  • Special priced or clearance parts
  • Electrical Parts
  • Custom and special ordered parts. 

 

 

Payment, Pricing & Promotions

Our prices reflect the quality of merchandise our customers demand. We believe in competitive pricing but quality is never compromised to offer lowest prices.

Shipping and Taxes are calculated after online checkout.  

All prices are subject to change without notice. Invoices will be based on current prices at the time the order is shipped. We will gladly verify current prices by phone or fax/email.  In case of a pricing issue, Stoddard adheres to the “Unilateral mistake of fact doctrine,’ whereby the company can cancel orders and refund customers money because of pricing errors, or any other reason, i.e.,  part in question would normally sell in the $1000.00 range, and customer paid $100.00.

Payment Methods:

We accept Visa, MasterCard, Discover and American Express credit cards, money orders, and certified checks. We accept personal checks, we do not ship C.O.D. Your credit card account will be charged at the time of shipping for only those items shipped.

Updating Account Information
You can update your account information by clicking on "My Account" at logging in at the top right of the screen.  
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