Customer service

Shipping & delivery

Shipment for orders will be made via the most economical and expeditious means, unless special instructions are received. For U.S. and Canada delivery, ups or truck freight are most commonly used. Truck shipments are generally made freight prepaid on a credit card. Crating charges may be added onto fragile or odd shaped items. Taxes, duties and international brokerage fees are the responsibility of the customer.

All overseas orders are sent via air freight, ups international, or u.s. mail depending on size. Air freight orders are sent freight prepaid. Ups orders are prepaid. U.s. mail orders must be prepaid. Please specify your preferred method.

Damage claims

Responsibility for safe delivery rests with the carrier. If your shipment appears damaged or opened, check the contents in the presence of the carrier’s agent. Open immediately and report any discrepancies. Shipping damage claims are valid for 5 days only. Always inspect all parts upon receipt.

Returns & replacements

Important: Upon package receipt, inspect all parts for correctness and damage. Save all packaging.

If there is a problem, contact us at parts@stoddard.com or call (800) 342-1414 ext 201.

Replacements due to damage

All shipping damage must be reported within 5 days. If the box shows impact damage, take photos of:

Send all photos, invoice number and part numbers to parts@stoddard.com.

Other returns

All returns are subject to approval.

No returns on

Returns over 30 days are not accepted. Restocking fee: 20% or higher.

Parts must be in original, unmarked packaging. Writing or labels on manufacturer packaging may result in denial of refund.

Return procedure

Contact us for approval and a return authorization number. This does not guarantee a refund—items are inspected upon arrival.

Write the return number on the shipping container (not on the product box).

Return address:
Stoddard nla llc
190 alpha park
Highland hts. oh, 44143

Warranty (12 months / unlimited mileage)

All new and remanufactured parts are warranted against defects for 12 months from delivery date.

Items covered

Defective parts will be repaired or replaced. Labor is not reimbursable.

Items not covered

1. Misuse, neglect, improper maintenance, accidents, fire, improper installation.
2. Environmental damage to fabrics, leather, paint, chrome, etc.
3. Glass breakage unless manufacturing fault is proven.
4. Racing or competition use.
5. Installation of incorrect part.
6. Consequential damages or technical advice errors.

To obtain warranty service

Provide invoice, personal details, vin, delivery date, failure date, and a description of the issue. Contact us before returning any item.

Product Images, OEM & Aftermarket Parts Disclaimer

We make every effort to ensure that product descriptions, specifications, and images on our website are accurate and up to date. However, all product photos, illustrations, and other visual representations are provided for general reference and illustrative purposes only.

Actual products may vary slightly in appearance due to manufacturer updates, production variations, packaging changes, or display differences (including screen resolution and color settings). Variations may include, but are not limited to, color tone, labeling, branding, casting marks, country of origin markings, or minor design details.

Unless expressly identified as “Genuine OEM,” “Original Equipment,” or similar designation, products offered may be OEM-equivalent or aftermarket parts. Aftermarket parts are manufactured by companies other than the original vehicle manufacturer and may differ in appearance from OEM parts, while still being designed to meet applicable fitment and performance standards.

Customers are responsible for verifying the correct part number, specifications, and vehicle compatibility prior to purchase. We strongly recommend confirming fitment using your vehicle’s year, make, model, and VIN where applicable. Our customer support team is available to assist with compatibility questions before an order is placed.

Minor visual differences that do not affect the product’s fitment, safety, or intended functionality shall not be considered a defect or misrepresentation.

Nothing in this disclaimer is intended to limit or exclude any rights or remedies that may not be lawfully limited or excluded under applicable federal, state, or local consumer protection laws, including, where applicable, the laws of the State of California.

We reserve the right to update product information and images at any time without prior notice.

Updating account information

You can update your account information by clicking on “My account” after logging in at the top-right of the screen.

Frequently asked questions

How long do I have to report shipping damage?

Shipping damage must be reported within 5 days. Inspect all parts upon receipt and save all packaging, then send photos of the outside of the box, the inner packing materials, the package label and the damaged part, with your invoice number and part numbers, to parts@stoddard.com.

Can I return a part?

All returns are subject to approval and returns over 30 days are not accepted. Contact us for a return authorization number before sending anything back. Parts must be in their original, unmarked packaging and a restocking fee of 20% or higher applies. Electrical parts, tools, manuals and publications, custom or special order parts, special priced or clearance parts and customer damaged or modified parts cannot be returned.

What warranty do Stoddard parts have?

All new and remanufactured parts are warranted against defects for 12 months from the delivery date, with unlimited mileage. Defective parts are repaired or replaced; labor is not reimbursable. Misuse, improper installation, racing or competition use and the installation of an incorrect part are not covered.

Which payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, money orders, certified and personal checks. Credit cards are charged only for shipped items.

Do you ship outside the United States?

Yes. Overseas orders are sent via air freight, UPS international or U.S. mail depending on size. Taxes, duties and international brokerage fees are the responsibility of the customer.

Are your parts genuine Porsche parts?

Parts identified as Genuine OEM or Original Equipment are genuine parts. Other products may be OEM-equivalent or aftermarket parts, made by companies other than the original vehicle manufacturer and designed to meet applicable fitment and performance standards. Please verify the part number and the compatibility with your vehicle before ordering: our team can help.

How do I update my account information?

Log in, then click on "My account" at the top-right of the screen to update your account information.